Terms & Conditions
“AMARA” (hereinafter referred to as “AMARA”) is the brand owned and operated by ‘Laal Gems and Jewels HUF’ with its registered office at:
‘ADINATH COMPLEX’
3rd floor, Shop no-4, No.124/1, N.S.C Bose Road, Sowcarpet, Chennai- 600079.
GSTIN- 33ALHPK1228L1Z7
The Website Owner, including subsidiaries and affiliates (“Amara” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ‘Amara’ relationship with you in relation to this website.
The use of this website is subject to the following:
The content of the pages of this website is for your general information and use only and is subject to change without notice; neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose, and you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law;
your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable, and it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us including, but not limited to, the design, layout, look, appearance and graphics, and reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions;all trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website;
unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence;
from time to time this website may also include links to other websites which are provided for your convenience to provide further information — they do not signify that we endorse such website(s) and we have no responsibility for the content of the linked website(s);
You may not create a link to this website from another website or document without amaraco.in ’ prior written consent and your use of this website and any dispute arising out of such use of the website is subject to the laws of India and the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
Shipping & Delivery
What is the estimate delivery time & how can I track my order?
We usually process and ship all orders within 4-6 business days of receiving them. Once your order is shipped, you will receive notifications via email, and with details of the delivery partner and your tracking ID. We are committed to providing a smooth and timely delivery experience and are here to assist with any inquiries you may have regarding your order’s status.
What payment options are available on AMARA?
Currently, we accept Credit Card, Debit Card, and UPI.
Is there any shipping fees?
For orders within India, we offer free shipping when you pay using Debit, Credit Cards or UPI.
Refund policy
What items are eligible for return or exchange?
Returns and exchanges are accepted only if the item is visibly defective or damaged upon delivery. All items must be unused and returned in their original packaging with tags.
Do I need to record an unboxing video?
Yes.
To help us assess the issue better, please record a 360° unboxing video from the moment you open the package until the product is fully visible. This helps us verify damages and process your request faster.
How do I start a return or exchange?
To begin your request, please email us at amarasilverjewellery@gmail.com with the subject: Return/Exchange Request – Order Number. Include the following details:
- Your order number
(If unavailable, the original purchaser’s full name & email address are enough.) - The return pickup address
- Your unboxing video (Google Drive link or attachment)
Our team will verify the details and send you the return/exchange shipping instructions.
When will I receive my refund?
Refunds are processed only after we have received your returned item and it has successfully passed our inspection. Once the quality check is complete, your refund will be initiated to your original payment method. Please note that processing times may vary based on your bank or payment provider.
Product Care
General Care
All products by AMARA are of assured quality and purity. All products are of guaranteed 925 Sterling Silver. In case of any damage to the product; please inform us so that we can help you out as much as possible.
Jewellery Care
Do’s:
- Wear jewellery post completion of make-up.
- Thoroughly dry your jewellery if its exposed to water or other liquids.
- Gently wipe jewellery after removing to get rid of skin oils, dust and makeup.
Don’t:
- Do not use makeup, perfume, hair sprays, sanitisers etc. directly on the Jewellery as it can damage the jewellery.
- Do not immerse in water as it could affect the shine of the jewellery.
- Remove jewellery during cleaning & while exercising.